Return Policy


Returns

We accept returns within 30 days of the purchase date for items in new condition. This means the item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original packaging with the manufacturer tags. We will not accept any returns postmarked after 30 days of purchase date. Initial shipping fees will not be refunded.

Customers are responsible for returns postage. Please keep track of your return tracking number as Venture Heat is not responsible for packages lost in transit.

Items marked "FINAL SALE" are not eligible for return, refund, or exchange.

To begin a return, please submit a Return Request.

Authorized Dealers

If you purchased your product from a third-party website or dealer, please contact them directly for assistance. We are unable to issue refunds or exchanges for products purchased outside of our website.

Gift Recipients

We require an order number for all returns or exchanges. If you are a gift recipient, please reach out to the original purchaser for the order number. Please note only exchanges for size or color are accepted, as monetary refunds will be applied to the original purchaser's payment method.

Warranty

Venture Heat USA gladly supports a 1 Year Warranty on all products purchased from an authorized Venture Heat dealer. Please note that all warranties are processed by our USA office in Los Alamitos, California. We do not have any international locations at this time.

To submit a warranty request, please review our Warranty page.

Our 1 Year Limited Warranty applies only to purchases made from the following Authorized Dealers:

Amazon.com:
Amazon.com (Seller, Shipped and sold by)
Amazon.ca (Seller, Shipped and sold by)
Venture Heat USA (Seller, Shipped and sold by)
Venture Heat CA (Seller, Shipped and sold by)
Venture Heat EU (Seller, Shipped and sold by)
 
Online Retailers:
www.ventureheat.com
www.ventureheat.ca