Return Policy


Returns

We accept returns within 30 days of the purchase date for items in new condition. This means the item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original packaging with the manufacturer tags. We will not accept any returns postmarked after 30 days of purchase date. Initial shipping fees will not be refunded.

Items marked "FINAL SALE" are not eligible for return, refund, or exchange.

Step 1: To begin the return process, please submit a Return Request. You will need your order number to begin this process. Once your return is approved, you will receive an RMA# and an address to return your order.

All eligible returns/exchanges must:
1. Be in a clean, unworn condition, and free of pet hair, cigarette smoke, or debris
2. Include Original Manufacturer Tag(s)
3. Include all original parts and accessories, such as batteries and cables
4. Must be returned within 30 days.

Returns that do not meet the above policies may be subject to a 20% restocking fee. Please be careful while trying on items as all items must be returned in new, unused and unaltered condition.

Step 2: Package and ship your product to the indicated address in your Return Authorization.

Please keep a record of your tracking number. Venture Heat is not responsible for any shipments lost or damaged during transit. Venture Heat is not responsible for return shipping charges. Please allow 7-12 business days after delivery for processing.

Authorized Dealers

If you purchased your product from a third-party website or dealer, please contact them directly for assistance. We are unable to issue refunds or exchanges for products purchased outside of our website.

Gift Recipients

We require an order number for all returns or exchanges. If you are a gift recipient, please reach out to the original purchaser for the order number. Please note only exchanges for size or color are accepted, as monetary refunds will be applied to the original purchaser's payment method.

Warranty

Venture Heat USA gladly supports a 1 Year Warranty on all products purchased from an authorized Venture Heat dealer. Please note that all warranties are processed by our USA office in Los Alamitos, California. We do not have any international locations at this time.

To submit a warranty request, please review our Warranty page.

Our 1 Year Limited Warranty applies only to purchases made from the following Authorized Dealers:

Amazon.com:
Amazon.com (Seller)
Venture Heat USA (Seller)
Venture Heat CA (Seller)
Venture Heat EU (Seller)
 
Online Retailers:
www.ventureheat.com
www.ventureheat.ca